Latest News
20Jan 20
“Measuring customer satisfaction at the end of the work – that’s too late”
Sometimes we get so focused on completing the work for our new customer, that we forget to check in with them along the way to ensure they are happy with…
14Jan 20
Recruiting is marketing!
I’m sure you’d agree, you need high quality staff in order to achieve success in your business. The question for you is, in the current employee market, are you able…
09Jan 20
Get your governance board governing in 2020 – take these steps now!
Over the past couple of years, I’ve had the good fortune to work directly with a number of “not for profit” organizations, both at the operational and at the board…